Terms & Conditions
ABBEY TRAVEL COACH HIRE LTD
TERMS & CONDITIONS
1. Application of these Terms and Conditions
These terms and conditions apply whether a contract has been made verbally or in writing.
2. Quotations For Coach Hire
Quotations are given on the basis of the most direct route and on information provided by you. The route used will be at our discretion unless you have requested a particular route which will be specified in our quotation. All quotations are given subject to us having a suitable vehicle at the time you accept the quotation. Quotations are valid for 28 days unless otherwise notified.
Once you have received our official quotation, an agreed deposit is required to secure the booking. This deposit should be sent to our offices along with the details of your full requirements for the hire. On receiving your deposit, we will send you confirmation of your hire. You should check the details of the hire carefully and notify us immediately of any errors or changes. Normally written confirmation by us is the only basis for the acceptance of the hire or for subsequent alterations to its terms.
Unless otherwise stated, quotations are given for coach and driver only. Other charges such as admission and parking charges are not included.
3. Price Guaranteed
The quoted cost of a coach hire is guaranteed providing that the payment schedule for the hire is adhered to and the original structure of the hire is not altered.
4. Payment of Balance For Coach Hire
The balance for all hire is due no less than 14 days prior to the departure date. Any hires received within 14 days of the departure date must be paid for in full at the time of booking. We accept payment by bank transfer, cheque, cash, and credit card. Payment by cheque must be received by us with no less than 7 working days before the date of departure to allow time for the payment to clear.
Period before departure within Amount of cancellation shown as which written notice received percentage of the total hiring is cost
More than 14 days DEPOSIT ONLY
Less than 7 days 50% OF THE TOTAL COST
but not more than 48 hours of hire
Less than 24 hours 100% OF THE TOTAL COST
6. Cancellation by Abbey Travel Coach Hire Ltd
In the event of any emergency, force majeure event or action by you to vary the agreed terms of the coach hire booking unilaterally, we may, by returning all monies paid and without further or other liability, cancel the contract.
7. Route or Time Variations
We reserve the right to make an additional charge for any additional mileage or time incurred over and above that agreed in the hire. Any additional charges will be commensurate with the costs incurred by us. The vehicle will depart at times agreed with you and it is your responsibility to account for all passengers at these times. We will not accept any responsibility for any losses incurred by passengers who fail to follow your instructions.
The hours agreed for your coach hire booking must be observed (other than in the case of serious emergency or diversion) so that current regulations governing driver’s hours and rest periods may be complied with. Under no circumstances will we allow your coach hire to exceed these regulated hours.
8. Use of the Vehicle
Unless we have agreed otherwise in writing in advance, the vehicle should not be assumed to remain at any point between the outward and return journey nor to remain available for your incidental use when parked at such points.
9. Breakdown and Delays
We give advice on journey times in good faith but we cannot guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown, traffic congestion or other delay outside our control.
10. Passengers Property
All vehicles listed are subject to restrictions on carrying luggage for statutory safety reasons. The driver has full discretion as to carriage of passengers’ luggage and its storage. Generally, one suitcase plus one small piece of hand baggage per person will be accommodated. We do not accept liability for any damage to or loss of any property which belongs to passengers and is left in the vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based for three months and will then be destroyed.
11. Passenger Conduct
In the interest of other passengers, no musical instruments, radios and/or other audio devices shall be played without the company’s permission. Such permission shall be shown on the confirmation, where agreed.
It is strictly forbidden for any person to carry or consume drugs of any description except where such drugs are legally available over the counter without prescription or are prescribed by a doctor. You may be required to produce medical evidence especially when leaving or entering countries. The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or is abusive to any person may be removed on the driver’s authority. You will be held responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire. We will not accept liability for damage or loss to any passenger entering or leaving the coach whilst in motion.
Under no circumstances may alcoholic drinks be carried or consumed on a vehicle without our permission. It is also illegal to carry or consume alcoholic drinks on a coach proceeding to or from designated some sporting events and permission cannot be given in this case. Other than on a vehicle fitted expressly for the purpose, food and drink, except for small items of confectionery (such as sweets and chocolate) may not be consumed on the vehicle without our prior agreement or with the permission of the driver.
No animals (other than guide dogs and hearing dogs notified to us in advance) may be carried on any vehicle without our prior written agreement.
No bill, poster or notice is to be displayed on any vehicle without our prior written consent.
12. Our Responsibility
We shall perform the terms of the hire as specified in the confirmation. We accept responsibility for the acts of our employees. We carry full liability insurance cover for any death or personal injury of any passenger or third party arising as a result of the hire. Download copy of certificate via our website.
Should you have any reason to complain during the hire, you should firstly notify the driver, who will endeavour to rectify the problem for you. If that matter cannot be rectified to your satisfaction, details of the complaint should be emailed to firstname.lastname@example.org in which we will investigate and reply to you within 28 days.
The contract between us is defined by these booking terms and conditions and our written confirmation following receipt of your deposit. This contract is governed by the laws of England and Wales, the Courts of which have exclusive jurisdiction in relation to this contract.
15. Concert Tickets
All tickets purchased by Abbey Travel Coach Hire Ltd are subject to Promoters booking fees, and therefore the face value shown on the ticket is not a true reflection of the price paid. Abbey Travel Coach Hire Ltd is a ticketing agent on behalf of the promoters/ venues and is not responsible in any way for the show itself, including its content and length. Coach and Ticket packages prices include concert tickets and return coach travel only. No meals, accommodation, programmes or merchandise of any kind are included, unless otherwise stated. Tickets are not to be sold separately.
16. Customer Cancellation (Ticket and Travel packages)
Once a booking has been confirmed a customer may not cancel. Refunds are only available should the show be cancelled or postponed. All refunds would be made direct by Abbey Travel Coach Hire Ltd.
17. Cancellation by Abbey Travel Coach Hire Ltd:
Abbey Travel Coach Hire Ltd will endeavour to operate all trips that are put on sale, but reserve the right to cancel a trip should there be insufficient bookings. If Abbey Travel Coach Hire Ltd cancels a trip, a full refund will be issued to all customers who had booked.
18. Coach Travel:
All coaches are non-smoking. We reserve the right to refuse entry onto the coach, or eject a passenger from the coach if in the driver’s opinion they are drunk, using excessively bad language, or are persistently behaving in a manner which may annoy or endanger the other passengers on board.
19. Coach Parking at Venues:
Abbey Travel Coach Hire Ltd directs all its coaches to drop-off and pick-up in the coach parking areas we are instructed to use by the promoters or venues. Where the venue has a coach park this will be used. Where a coach park is not available the coaches will be directed to the assigned points on the streets surrounding the venue. In some cases this may result in a short walk to the venue.
20. Deposit Payments
At the time of booking, you can secure your ticket and travel package with a deposit (this will be prior agreed depending on the event) once deposit has been paid, confirmation will be sent out with all your details including final balance date. Should final balance not be paid by the specified date then we reserve the right to cancel your booking and the deposit will be non refundable to cover any losses.
21. Full Payment
Once full payment is received, tickets can be arranged to be collected from our office at 1 Foster Street, Stoneferry Road, Hull, HU8 8BT (subject to availability) or alternatively you can collect your tickets from the driver on the day of the concert/event.